In Production · Liberty Latin America

Networks that act
before subscribers call.

DvSum delivers Active Network Intelligence — the Human-AI operating model where every network signal becomes a closed loop: detect, predict, act. For every network operator on the planet.

Request Demo See Live Results

In production today

AWS co-sell partner

Human-AI operating model

LLA · In Production

41.7%

Call Containment

35%

AHT Reduction

50%

NTF Truck Roll Reduction

8→2 min

Triage Time

88%

RCA Accuracy

Full story

Who we work with

Explore what's built for you

Network Operations

Predict and resolve before subscribers notice

Real-time anomaly detection, automated RCA, and zero-touch remediation — across your entire access network from CPE to headend.

CNO NOC Director VP Network Ops

See the NOC story

Customer Experience

Contain calls before they reach an agent

Network-aware call containment, proactive outreach, and AI-assisted agents with full subscriber context — powered by Genesys Engage integration.

CCO VP Customer Ops Contact Center Dir.

See the CX story

Platform & Partners

The Control Plane for Agentic AI

AURA is the sovereign AI control plane for network operators — data grounding, domain reasoning, and closed-loop orchestration on a single foundation. Build once, configure per operator.

Systems Integrators AWS Partners CTO / Architect

Explore AURA

The Model

Active Network Intelligence operates on three loops

Sense

Ingest every signal

SNMP, syslog, IPDR, DOCSIS telemetry, call detail records, and CRM events — streamed in real time. Every node from CPE to headend.

NMS / OSS integration
CRM + call record fusion
Real-time streaming pipeline

Reason

AI diagnoses the root cause

ML classifiers and a domain-trained LLM layer run RCA at 88% accuracy — surfacing probable cause, affected scope, and predicted subscriber impact.

88% RCA accuracy (week 6, LLA)
Outage · equipment · intermittent
Operator-domain sovereign model

Act

Resolve without a human in the loop

Trigger zero-touch remediation, contain the support call before it connects, dispatch only when a human is truly needed.

41.7% call containment (LLA)
50% NTF truck roll reduction
Genesys Engage integration

Data Audit Offer

Give us 30 days and read access to your network data.
We'll show you the truck rolls you could have avoided.

No long deployment. No integration lift. We connect to your existing network management stack, run our Active Network Intelligence (ANI) analysis, and deliver a full report on wasted dispatches, misrouted calls, and undetected patterns — before you commit to anything.

30-day commitment, no integration required

Delivered: ROI report with actual network data

Built on your data — not a generic benchmark

Claim Your Audit

50%

of NTF dispatches
preventable

41.7%

calls contained
before agent

What you get

Avoidable truck roll analysis
Misrouted call pattern report
Subscriber impact map
12-month projected ROI model

Perspectives

From the network edge

All posts

Network Operations

Why 40% of Truck Rolls Find Nothing — and What Active Intelligence Does About It

NTF dispatches are the most expensive symptom of a reactive network. Here's how operators are changing that.

DvSum · 5 min read

Human-AI Model

The Human-AI Operating Model: What It Actually Means for a NOC Team

AI doesn't replace the NOC. It changes what the NOC is responsible for — and what they never have to touch again.

DvSum · 4 min read

Case Study

LLA in Production: 41.7% Call Containment in Six Weeks

How Liberty Latin America deployed Active Network Intelligence and changed what happens when a subscriber's internet goes down.

DvSum · 6 min read

Ready when you are

See Active Network Intelligence in production.
On your network data.

A 30-minute discovery call to assess fit. If we're not the right solution, we'll tell you.

Book a Discovery Call View In Production

In production at Liberty Latin America · AWS co-sell partner · No generic demos

Networks that actbefore subscribers call.