The network and the customer, reasoned about as one problem.
DvSum and Aurora Networks showed ServAssure NXT AI Powered by DvSum at SCTE TechExpo26. Couldn't make it, or want another look? Watch the videos and demos below.
Networks grow more complex. The workforce retires faster than it can be replaced. OpEx climbs. Revenue stays flat.
Generic AI doesn't understand networks. Point tools see only their slice. Moving operational data to the cloud creates a sovereignty risk no operator can accept.
DvSum solves all three. Graph from in-home to headend. Domain expertise built in. AI brought to the data, not the other way around.
ServAssure NXT AI Powered by DvSum pairs Aurora's service assurance platform with DvSum's AI layer, closing the loop between network state and subscriber account in one pass. It is already running in production. At Liberty Latin America, that platform handles 41.7 percent of network related support calls through AI containment, has cut no fault found truck rolls in half, and brought triage time down from eight minutes to two (DvSum, In Production). Watch the same flow in the demos below.
Couldn't attend, or want to revisit the material? Two short walkthroughs, the full playlist, and the story behind the announcement.
How the Edge Gateway keeps raw network data on premises while AI reasons over it centrally.
Watch on Vidyard →A technical walkthrough of how ServAssure NXT AI closes the loop between network state and subscriber account.
Watch on Vidyard →Both walkthroughs in one queue, easy to play through or share with your team.
Watch on Vidyard →Read the full announcement story behind the TechExpo26 showcase, with the press release linked from the post.
Read the blog →AURA (Agentic Unified Runtime Architecture) is DvSum's platform, not a single product.
A patented Edge Gateway processes raw telemetry, subscriber records, and topology locally inside the operator's network. Raw data staying on premises makes sovereignty an architectural fact, not a policy promise.
DvSum's agentic AI capability reasons over that local data and proposes the next action, so a use case is a configuration exercise on infrastructure that already exists, not a new platform to stand up.
Book a walkthrough with the DvSum team and we will take you through the same flow shown on the floor.
