Are these numbers guaranteed?

No. The calculator uses improvement assumptions based on Liberty Latin America production results (Contact Center) and modeled benchmarks (Network Intelligence). Your baseline costs and network topology will produce different results. The Data Audit is how you get your actual number.

Is my data sent anywhere when I use this calculator?

No. All calculations run entirely in your browser. Nothing you enter is transmitted, stored, or tracked.

How do I find out what DvSum costs?

Pricing is based on your operator size and deployment scope — we don't publish a fixed number because it varies significantly between a regional MSO and a Tier 1 operator. Book a call and we'll walk through the investment alongside your savings estimate.

ROI Calculator

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Your Operator Data

Region Affects industry benchmark defaults for call costs, truck roll rates, and NOC salaries by region.

B2C Subscriber Count Total residential broadband subscribers. Used to auto-scale all other fields with industry-average benchmarks. You can override any field.

Tech Support Calls Per Day Industry avg: ~38% of subs generate a tech support call per year (~1 per 1,000 subs/day). Source: NCTA / CCA operator benchmarks.

Escalated Calls Per Day (Tier 2) Industry avg: ~10% of tech support calls escalate to Tier 2. MSOs with poor IVR routing see 15–20%.

Cost per Tier I Call ($) Industry avg: $2.00–$2.50 (North America), $1.20–$1.80 (LATAM), $1.80–$2.30 (Europe). Includes agent time, platform cost, and post-call wrap-up.

Cost per Tier II Escalation ($) Industry avg: $2.35–$3.00. Tier 2 agents carry higher loaded cost due to specialist skill. Also longer AHT than Tier 1.

Truck Rolls Per Day Industry avg: ~11% of subs require a truck roll per year (~0.3 per 1,000 subs/day). Source: CCA field operations survey.

Cost per Truck Roll ($) Industry avg: $45–$65 (North America), $25–$40 (LATAM). Includes technician time, vehicle operating cost, and materials.

% of Truck Rolls That Are No-Fault-Found Industry avg: 25–35%. NTF means the technician found no actionable issue on site — often because the problem was plant-side, not in-home. DvSum isolates this pre-dispatch.

Unnecessary CPE Swaps Per Day Industry avg: ~8% of truck rolls result in an unnecessary CPE swap (modem/router replaced but plant issue was upstream). Auto-filled as 8% of truck rolls.

Cost per CPE Unit ($) Industry avg: $45–$65 per unit (DOCSIS 3.1 modem/gateway). Includes hardware cost plus reverse logistics and refurbishment.

Defaults are based on Liberty Latin America production results. Adjust to match your internal targets or PoC commitments.

AHT reduction %

Escalation reduction %

NTF truck roll reduction %

Unnecessary CPE swap reduction %

Tech call containment improvement %

Annual Savings Estimate

Enter your subscriber count to see your savings estimate instantly.

Cost Bucket	Your Baseline (annual)	Annual Savings
Tech Support Call Handling	—	—
Tier 2 Escalations	—	—
No-Fault-Found Truck Rolls	—	—
Unnecessary CPE Swaps	—	—
AI Self-Service Containment	—	—
Total	—	—

Your Operator Data

Region Affects NOC salary benchmarks, field technician costs, and truck roll cost defaults by region.

Subscriber Count Total broadband subscribers. Used to auto-scale call volumes, NOC team size, and truck roll benchmarks. You can override any field.

Tech Support Calls Per Year Industry avg: ~38% of subs generate a network-related tech support call per year. Source: NCTA broadband operator survey data.

Cost per Tech Support Call ($) Industry avg: $2.00–$2.50 (North America), $1.20–$1.80 (LATAM). Includes agent time and platform cost per call handled.

Number of NOC Engineers Industry avg: 1 NOC engineer per ~50,000–75,000 subs for HFC/DOCSIS networks. Larger operators with automation may run leaner.

% of Day Spent on Alarm / Node Analysis Industry avg: 60–80% of NOC time is reactive alarm triage and node analysis. DvSum automates the reasoning, freeing engineers for escalations and improvement work.

Fully Loaded Annual Cost per NOC Engineer ($) Industry avg: $180,000–$220,000 fully loaded (North America), $80,000–$120,000 (Europe), $60,000–$100,000 (LATAM). Includes salary, benefits, tools, and overhead.

Outside Plant Technicians Industry avg: ~1 field tech per 3,000–5,000 subs for HFC plant maintenance and dispatch. Denser networks or rural footprints may differ.

Avg Daily Time on Alarm / Node Analysis (%) Industry avg: 20–35% of field tech time is spent investigating and prioritizing node alarms before and between dispatches. DvSum delivers pre-prioritized work orders.

Fully Loaded Annual Cost per Field Technician ($) Industry avg: $75,000–$95,000 fully loaded (North America), $45,000–$65,000 (Europe), $30,000–$55,000 (LATAM). Includes salary, vehicle, tools, and benefits.

Truck Rolls Per Year Industry avg: ~11% of subs require at least one truck roll per year. Includes installs, repairs, and service calls combined.

Cost per Truck Roll ($) Industry avg: $45–$65 (North America), $35–$50 (Europe), $25–$40 (LATAM). Includes technician time, vehicle operating cost, and parts.

Capacity Upgrades (Node Splits) Per Year Industry avg: ~2% of node inventory requires a split or capacity upgrade per year due to congestion. DvSum helps operators defer unnecessary splits via smarter congestion management.

Average Cost per Node Split ($) Industry avg: $8,000–$15,000 per node split. Includes labor, amplifiers, passive equipment, and outside plant work. Complex splits (deeper fiber) can reach $20,000+.

Network Intelligence assumptions are modeled benchmarks — not yet production-validated at scale. Adjust to reflect your PoC targets.

Tech call volume reduction %

NOC / field time reduction on alarm analysis %

Unnecessary / repeat truck roll reduction %

Node split reduction via AI capacity management %

Annual Savings Estimate

Based on modeled benchmarks — not yet production-validated at scale.

Enter your subscriber count to see your savings estimate instantly.

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What evaluators ask first

Cost Bucket	Your Baseline (annual)	Annual Savings
Tech Support Call Volume	—	—
NOC Analyst Time	—	—
Field Operations Time	—	—
Truck Rolls	—	—
Node Splits / Capacity Upgrades	—	—
Total	—	—